Unfortunately council doesn't allow us to retaliate. But over the years my compassion has slowly diminished for others outside my own family and workmates. Although I'm trying to fight the trend. My boss was horrified when I told him that if someone had a heart attack at the toilets that I would just stand there and watch them die. These days you wouldn't take action because if you did something wrong you could be sued by their relatives.
One woman did physically assault me and I took note of her rego plate on her car (an XR6) and reported it to the police. I took her to court and sued her even though the council asked me not to. The union did not agree with them and were my legal counsel. Oh yes I won. It cost her dearly. So don't mess with a loo cleaner.